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Online application form - FAQs

How do you apply online?

Applications should be made online. The School has also created some guidance notes (pdf) to help you through all the steps of the application form.

Which web browsers support the online application form?

The Applicant Portal supports most popular web browsers. However if you are using Internet Explorer please ensure that you are using version 9 or above. Older versions of Internet Explorer are not supported. Alternatively, please try using either Mozilla Firefox or Google Chrome.

My email account has already been used in the registration process, what can I do?

If the email address you wish to use already exists in the School application system, it means that you have previously registered an account with us. You will need to use the log in credentials for this account to gain access to the applicant portal

If you have forgotten your original password for this account, please click on the “Forgot your password” link on the applicant portal login page and follow the instructions on screen to retrieve your password.

The system won't let me register a new account

If you are unable to register a new account, please ensure that you are completing all of the required fields on the Applicant Registration page.

If you have previously registered an account, you will not be able to register a new account using the same email address. You will need to use your existing account details (email and password) to login – see point two above.

If you have forgotten your original password for this account, please click on the “Forgot your password” link on the applicant portal login page and follow the instructions on screen to retrieve your password.

If you have passed the above checks and are still unable to register an account please contact our technical support staff at servicedesk@lshtm.ac.uk.

When will I receive the account activation email?

Once you have successfully registered an account within the Applicant Portal. Please allow a couple of minutes for the account activation email to arrive in your email inbox.

Please ensure that you check your junk/spam folder to see if the email has been stored there. The email you receive will be from a no-reply@lshtm.ac.uk email account.

Additionally, please ensure that you add “lshtm.ac.uk” to your email account safe list so that any further email communication sent from the School is received quickly into your main email inbox.

How do I activate my account?

If you have successfully registered, you will need to click the activation link in the email you’ve received. Please activate your account before trying to log in for the first time.

There are red crosses displayed in my application, what does this mean?

If you are seeing red crosses within your application form it means that a particular section of the form is incomplete or hasn’t passed the validation for a particular field.

Applications cannot be submitted whilst there are incomplete sections or validation errors. Please review the specific section and check for errors. If you still cannot fix the problem please contact servicedesk@lshtm.ac.uk.. Please note you must contact us by email, and not telephone.

What document format can I upload?

You can upload your documents as a Word Documents (*.doc/docx) or PDF (*.pdf)

Please note that the document size should not exceed 5 MB.

Where can I find my applicant reference number?

This is displayed within the "Manage Your Applications" screen or when you View your entire application.

For all your Online Application related queries please contact Service Desk via email only at servicedesk@lshtm.ac.uk

(Please note: We do not provide telephone support for Online Application queries)