Setting-up your LSHTM account

As soon as you enrol online, you will need to activate your LSHTM network account as this will allow you access all learning resources during Welcome Week. Should you experience any issues during this process please email who will be able to provide necessary guidance. In addition to this, daily IT Support sessions will be available during the Welcome Week.

Please see the guidance below on how to set-up your account or check our new starter's guide.

Multi-factor authentication (MFA)

Multi-factor authentication (MFA) adds a layer of protection on top of your username and password when you access LSHTM resources. The Smartphone App provides MFA by sending you a message on your phone/tablet via the App to Accept or Decline the authentication. It also provides offline authentication where you manually type a six-digit number when your device has no cellular/wifi coverage.

  • Download and install the NetIQ Advanced Authentication App to your smartphone from the Google Play Store or Apple App Store
  • Using the browser on your smartphone go to the smartphone enroll page
  • Click on the iOS or Android option and then select the option "Click here if you have downloaded and installed the app".
  • You will be directed to the smartphone app and prompted for your LSHTM username and password.
  • The app will then automatically enrol for you. You will see 6-digit code (TOTP) that refreshes every 30 sec.

If you don't have a smart phone or tablet, please contact IT Services to discuss your options at or speak to the Helpdesk team in room G82.

First time log in

Access to the LSHTM computer network and to other digital services will be available once your enrolment is complete. In order to activate your LSHTM network account, you will need to log in and change your password. You can do this by visiting

Your LSHTM network username

Your username to log in at LSHTM is your student number prefixed with the letters ‘lsh’ in lower case. Example username: lsh123456

Your student number is on correspondence from Registry (eg. offer of admission letter) and will be printed on your ID card once issued to you (normally a six or seven-digit number).

Your initial password

The first time you log in, you need to use a temporary password, which is your date of birth in the format Passddmmyyyy. Example password: Pass18031978

Passwords are case sensitive. You will see a message telling you that your password has expired and asking whether you want to change it. Click YES. You must now change your password.

Setting your password

Your new password must be a minimum of 8 characters and it must contain characters from at least three of the following categories:

  • Uppercase characters (A - Z)
  • Lowercase characters (a - z)
  • Numerical characters (0 - 9)
  • Non-alphanumeric (e.g. #, %, &, *)

There are some additional password rules:

  • Passwords are case sensitive
  • The password must not contain your entire network username or personal name
  • It is not permitted to recycle previously used passwords
  • You can change your password once every day

How to choose a strong password

Always remember passwords can be broken – there are easily available programs that will run through dictionaries (in any language) in a matter of minutes and try them against a particular account – called a brute force attack (or a dictionary attack). The best passwords are difficult to break (or guess) and easy to remember.

The general advice is that a longer password or passphrase made up of several random words is easier to remember and type than a short one made up of a complicated mix of characters. Adding just one character to the length of a password boosts its security exponentially. Since we do not enforce a long length password, we do enforce a mix of characters, but if you use a longer password, you don’t have to make it too complicated e.g. great4clocks-telephone is a better choice than Password1.

Setting your password recovery options

In order to enable recovery of your password, you are required to to supply an email address which is different to your LSHTM email address and/or a mobile phone number.

You will automatically be prompted for these details when you first log into an LSHTM protected website. You can update the option via in the “Update Profile” section, should these details change.

If you do not wish to enter your personal email and/or mobile number, you can opt out of this, but if you should need to recover a forgotten password, you will need to contact the ITS Helpdesk.

If you need help setting up your password, please contact the ITS Helpdesk at

Your email account

LSHTM provides all students with an Office 365 email account. Before you access your account you must log in and change your password. You can then sign in to your email account at You do this with your LSHTM username in the format:

If you are prompted for your password, this is your LSHTM network password. Once signed in you can confirm your email address by clicking the grey and white person icon at the top right of the page. Your email address takes the format: e.g.

Moodle - Virtual Learning Environment

Moodle is the name of LSHTM’s Virtual Learning Environment (VLE). The VLE acts as a central focus for a student’s online learning experience and enables staff to deliver learning materials and resources, discussion tasks, assessment activities, and collaborative spaces in which to work.

How to access Moodle

You can log in from any internet connected device with your LSHTM username and password. Open a browser and enter Click the ‘Log in’ link in the top-right hand corner. Log in using your LSHTM network username and password.

Online resources - get familiar with Moodle and other platforms

Introduction to Moodle VLE (Virtual Learning Environment) used at LSHTM
Overview of Moodle Forums that are often used at LSHTM
Introduction to Zoom and Collaborate Ultra video communication tools used at LSHTM
Introduction to Padlet virtual walls used at LSHTM

    Wi-Fi access

    The wireless service eduroam is available throughout LSHTM. You must log in and change your password before attempting to connect to eduroam. To connect a device to eduroam Wi-Fi, visit

    Your eduroam username is your LSHTM network username followed by Example eduroam username:

    You can use the lshtm-setup wireless network to set up devices that do not have internet connectivity within LSHTM. Connect to the lshtm-setup network, open your device web browser, go to and follow the onscreen instructions. Please see the ServiceDesk portal for more information: