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Enrolment FAQs

 

The information on this page relates to enrolment for 2020-21

Enrolment

What do I need to do to complete my enrolment?

You will receive a personalised email from Registry containing a link to complete the 3-step enrolment process outlined below. Due to the current circumstances we have made provision for this to happen fully online.

Step 1 Confirming your details and accepting terms of enrolment

As part of the process, you will need to upload a current, ‘passport-style photo’, which will be used on your student ID card (we recommend that you prepare this before starting the process). 

You will also be asked to accept terms of Enrolment with us. It is essential that you read this carefully and understand what you are agreeing to. As part of the process you are reaffirming your acceptance of Terms & Conditions of Admission. In particular, we would like to draw your attention to the “Changes to Your Programme of Study” and “Liability” sections which have been updated to take into account new circumstances arising as a result of current pandemic.

Please also see our Student Privacy Notice to understand how the School uses the data you provide us with, and any other data about you that we may hold.

Step 2Tuition fee payment

Once you have completed the above steps, you will be temporarily registered until your tuition is paid or sponsorship confirmed. Please ensure that this is settled before the start of term so that your access to learning resources is uninterrupted.

Step 3 – ID verification

In addition to the above, you will also be required to complete an ID check using your mobile phone. This is to ensure that we comply with government legislation without the need of inviting you in to complete a face-to-face check during these uncertain times.

When will I be able to enrol?

You will receive an email asking you to enrol online the week starting 7th September. If you haven't received any email from us by 10th September, please contact us at enrolment@lshtm.ac.uk. Please make sure to check your spam folder in the first instance.

I have not received an email asking me to enrol, what do I do?

If you have not received your personalised email, or if you have any issues completing this task please feel free to contact our Registry team at enrolment@lshtm.ac.uk.

What is the latest date I can complete my enrolment?

We encourage all students to complete enrolment as soon as possible but no later than 21 September 2020. Welcome week will take place online from Monday 21 to Friday 25 September. The week will include a combination of School-wide and programme-specific induction sessions. Please note that in order to be able to participate, you will need to enrol and subsequently activate your LSHTM network account.

Tuition Fees

When should I pay my tuition fees?

Tuition fees should be paid in full by Monday 21 September 2020 the latest.  If you are yet to receive a tuition fees invoice please contact fees@lshtm.ac.uk.

What should I do if I am in receipt of a scholarship?

If you are in receipt of a scholarship through LSHTM Scholarships Team which pays all or part of your tuition fees, then the Scholarships Team from LSHTM will already have liaised with colleagues in Fees and Admissions so that they are aware who will be paying your fees. You do not need to provide proof of your scholarship again.

If you are in receipt of funding which has not been applied for through LSHTM Scholarships, then you should already have provided proof of sponsorship to our Fees Team so that they can invoice your funder for the fees.  If you have not yet done this or have received a tuition fee invoice addressed to you then you should contact fees@lshtm.ac.uk in the first instance, providing them with proof of your funding (sholarship award letter).

If your scholarship only pays part of your fees, then you should have received a tuition fee invoice for the balance and you will need to ensure that this is paid before the start of term.

What should I do if I have a US loan?

US Federal Loan students will be contacted individually by our Tuition Fees team once their disbursement has been processed.

How can I request a receipt?

Tuition fee payment receipts can be requested from Monday 12 October 2020 by emailing fees@lshtm.ac.uk.

Collecting Biometric Residence Permit (BRP)

How do I collect my BRP ?

UKVI recommend collecting the Biometric Residence Permit within 7-10 days of arriving in the UK, currently a 14 day self isolation period immediately upon arrival to the UK is also being recommended.

Please do not worry, kindly contact us on visa-enquiries@lshtm.ac.uk after arriving in the UK and we shall advise further.

General Information

When can I access the LSHTM's IT services?

In order to be able to access learning resources you will need to complete your Enrolment and subsequently activate your LSHTM network account. Should you experience any issues during this process please email ServiceDesk@lshtm.ac.uk who will be able to provide necessary guidance. In addition to this, daily IT Support Zoom sessions will be available during the Welcome Week.  

How can I get a letter confirming my registration?

Once you are fully registered with us, you will be able to update your ​​personal details and download Confirmation of Registration and Council Tax Exemption Certificate via your Student Portal.

How do I open a bank account in UK?

You can find information on opening a bank account in the UK on our "Banking" pages

Will I receive a student ID card?

If you chose to arrive in London to take advantage of the optional on-campus components, you will be issued with an ID card to allow access to the LSHTM buildings.

How can I get a Student Discount / NUS card?

All MSc and Research Degree students are eligible to apply for a Totum card.  The Totum card is a student discount card which has replaced NUS Extra.

How do I apply for a student Oyster card?

Students can apply online via the Transport for London website. Please note, we will not be able to validate your student Oyster card application until you have fully registered.

 

Useful links

  • Student Charter (pdf) - LSHTM has a student charter which summarises the standards of service LSHTM expects and aspires to offer students, as well as the standards of conduct which students should expect and aspire to follow in turn. 
  • Virtual Student Hub – once fully registered, you will be able to access our online one-stop-shop for information and support.
  • Please take your time to familiarise yourself with LSHTM’s Regulations, Policies & Procedures.