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User feedback & stock suggestions

Getting in touch

The Library & Archives Service welcomes feedback regarding the services we provide, and is open to your suggestions, comments and views on all aspects of the service. 

You can provide feedback:

How we will deal with your feedback

We will respond to all feedback within 7 working days. By submitting feedback, you agree to the Library & Archives Service sharing your feedback and our response. Feedback will be anonymised to respect the confidentiality of the individuals concerned.

User surveys

The Library & Archives Service also gathers feedback from annual student and staff surveys. We use this information to help us ensure that your needs are taken into account as we plan and prioritise for the future.

Stock suggestions

You can also make suggestions for library stock purchases. Please email library@lshtm.ac.uk with your suggestion.

​Complaints

If you are unhappy with how your feedback has been dealt with, please contact:

David Archer
Head of Library & Archives Service 
david.archer@lshtm.ac.uk
+44 (0)20 7927 2281​