​​Measuring, Regulating and Improving Quality in Primary Care​

​​Session nine of a ten-part series examining “Primary Health Care: At the heart of every health system” running on the first Wednesday of each month throughout the 2022/23 academic year. 


​The seminar series provides an overview of the key functions and features of PHC; its potential in achieving universal health coverage and its role in global health. Seminars are led by speakers working in a range of settings. 

​Sessions are free and open to all.  

​​Learn more about the rest of the events in this series. 

​​In this seminar we will consider the challenges of measuring performance, regulating and improving quality of PHC​.


Luisa Pettigrew, LSHTM

Luisa Pettigrew, LSHTM is a GP and currently researches the role of inspections in general practice and their impact on quality. 

Fiammetta Bozzani, LSHTM

Fiammetta Bozzani is a health economist at LSHTM examing the performance and efficiency of primary health care systems in low- and middle-income countries as part of the Exemplars in Global Health initiative. 

​​Shams Syed, WHO

Shams Syed is Head, Policy and Partnerships for the WHO Special Programme on Primary Health Care at WHO Headquarters. Until Oct 2022, he was Unit Head, Quality of Care, where he oversaw a body of global work on quality of care. 

Dionne Kringos, Amsterdam UMC

Dionne Kringos is Vice-Director of the Amsterdam Public Health research institute and Associate Professor of Health Systems and Services Research at Amsterdam UMC. Her research focuses on the measurement, management and improvement of the performance of health care systems.


​This session will be chaired by Luke Allen and Josephine Exley