Website accessibility statement

Accessibility statement for

This statement focuses on providing information relating to the provision of accessible content on the London School of Hygiene and Tropical Medicine (LSHTM) website.

London School of Hygiene & Tropical Medicine is committed to ensuring digital accessibility for as many people as possible. For example, that means you should be able to: 

  • change colours, contrast levels and fonts; 
  • zoom in up to 300% without the text spilling off the screen; 
  • navigate most of the website using just a keyboard; and
  • listen to most of the website using a screen reader. 

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software; 
  • live video streams do not have captions; and 
  • some of our online forms are difficult to navigate using just a keyboard. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

We aim to respond to feedback within five business days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us via the details above. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

London School of Hygiene & Tropical Medicine is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Please see the section below, titled 'what we're doing to improve accessibility'. 

    Disproportionate burden

    Interactive tools and transactions: Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

    Content that’s not within the scope of the accessibility regulations

    PDFs and other documents: Some of our older PDFs do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs we publish will meet accessibility standards.

    Live video: Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

    Technical specifications

    Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

    • HTML
    • CSS
    • JavaScript

    These technologies are relied upon for conformance with the accessibility standards used.

    Browser compatibility and accessibility options

    This website may not be compatible with browsers older than three major versions. 

    The Chrome, Safari, Firefox and Edge web browsers each contain options to improve accessibility.


    The Google Chrome browser supports screen readers and magnifiers, and offers people with low vision full-page zoom, high-contrast colour and extensions. An extension extends the functionality of a web browser and some of these functions are designed to enhance accessibility.

    More information on Google product accessibility features, including Chrome and Android, can be found on the Google website.


    The Apple Safari web browser accessibility preferences can be set by selecting Safari/Preferences in the browser window.

    More information on Apple product accessibility features, including Mac and iOS devices, is available on the Apple website.


    The Mozilla Firefox browser includes many features to make the browser and web content accessible to all users, including those who have low vision, no vision, or limited ability to use a keyboard or mouse.

    More information about Firefox accessibility feature can be found on the Mozilla website


    The Microsoft Edge browser comes with built-in accessibility options to help users browse the web, including making text larger, reading web pages to users, offering an immersive reader, enabling using a keyboard to surf the web and high contrast for better readability.

    More information about Microsoft product accessibility features, including Edge and Windows devices, can be found on the Microsoft website.

    How we tested this website

    Assessment approach

    We assessed the accessibility of this website by the following approaches:

    • Self-evaluation
    • External evaluation (Shaw Trust Accessibility Services)

    Shaw Trust web accreditation

    This website was assessed for accreditation by Shaw Trust Accessibility Services over a three-week period from 27 July 2020. This included over 60 hours accessibility testing by people with a wide range of disabilities to highlight accessibility barriers that might be present, in order to implement solutions for inclusive content.

    We used a sample of 19 pages to test, to reflect each of our page template types. We also ensured that each of our content types were included in at least one of the sample pages.


    Shaw Trust accessible

    What we’re doing to improve accessibility

    We are working hard to achieve our goal of AA standard accessibility for this website, but realise there are some areas that still need improving.

    Our accessibility assessment highlighted the following areas, where we are currently testing the fixes on our development site prior to going live at the earliest possible opportunity. 

    • Non-Functioning ‘Skip’ Navigation (success criteria 2.4.1)
    • Empty Headings (success criteria 1.3.1, 2.4.6)
    • Incorrect Heading Structure (success criteria 1.3.1, 2.4.6)
    • Unlabelled Form Fields (success criteria 1.1.1, 1.3.1, 3.3.2, 4.1.2)
    • Ambiguous Form Fields (success criteria 1.1.1, 1.3.1, 3.3.2, 4.1.2)
    • Missing Alt Text (success criteria 1.1.1, 1.4.5)
    • Empty links (success criteria 2.4.4)
    • Mouse Dependant Areas (success criteria 2.1.1, 3.2.1)
    • Incorrect Table coding (success criteria 1.3.1)
    • Users unaware of Content Change (success criteria 4.1.3)
    • Untitled Frames (success criteria 1.3.1, 2.4.1)
    • Link Styling (success criteria 1.3.3, 1.4.1, 1.4.11)
    • Non-Descriptive Link Text (success criteria 1.3.1, 2.4.4)
    • Unable to Pause Moving Content (success criteria 2.2.2)
    • Non-Descriptive Page Titles (success criteria 2.4.2)
    • Illogical Tab Order (success criteria 2.4.3)
    • Missing ARIA Reference (success criteria 1.3.1)
    • Inaccessible Non-HTML Documents (success criteria 1.1.1)
    • Duplicate ID’s (success criteria 4.1.1)
    • HTML Markup Errors (success criteria 4.1.1, 4.1.2)
    • Elements not Visible in Focus (success criteria 2.4.7)

    Measures to support accessibility

    We endeavour to take the following measures to ensure website accessibility:

    • Integrate accessibility into our procurement practices – all new web procurement must meet WCAG 2.1 AA standard. 
    • Include accessibility throughout our internal policies – guidance has been published on the intranet, communicated via email to all staff and training for editors updated. 
    • Complete improvements identified in latest accessibility assessment – as outlined in the 'what we're doing to improve accessibility' section above. 

    Preparation of this accessibility statement

    This statement was prepared on 20 August 2020. It was last reviewed on 24 September 2020.