Website accessibility statement

Accessibility statement for

This accessibility statement applies to the London School of Hygiene and Tropical Medicine website.

This website is run by the London School of Hygiene & Tropical Medicine (LSHTM). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen;
  • navigate most of the website using a keyboard;
  • navigate most of the website using speech recognition software; and
  • listen to most of the website using a screen reader.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the forms to contact our student ambassadors do not provide an autocomplete attribute;
  • the social media share widget has button elements that contain no content; and
  • some older PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications & Engagement department using the details below. 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact the Communications & Engagement department:

We will consider your request and get back to you within ten working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

LSHTM is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Contact forms: The contact forms (on our student ambassador pages) do not provide an autocomplete attribute and so assistive technologies may not be able to add icons to indicate input type. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose). This setup is to ensure that the correct form is presented to the user and that no previous data is unintentionally re-used within it.

Content that is not within the scope of the accessibility regulations

Document files: Some of our older PDFs and Word documents do not meet accessibility standards. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). We do not plan to replace these as non-essential document files published before 23 September 2018 are exempt from meeting the accessibility regulations. Any new PDFs or Word documents we publish are checked and reviewed using Adobe and Microsoft tools to meet accessibility standards.

Technical specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Browser compatibility and accessibility options

This website may not be compatible with browsers older than three major versions.

The Chrome, Safari, Firefox and Edge web browsers each contain options to improve accessibility.


The Google Chrome browser supports screen readers and magnifiers, and offers people with low vision full-page zoom, high-contrast colour and extensions. For more information, including Chrome and Android, visit the Google website.


The Apple Safari web browser accessibility preferences can be set by selecting Safari > Preferences in the browser window. For more information, including Mac and iOS devices, visit the Apple website.


The Mozilla Firefox browser includes accessibility features for all users, including those who have low vision, no vision, or limited ability to use a keyboard or mouse. For more information, visit the Mozilla website.


The Microsoft Edge browser has built-in accessibility options to help users, including making text larger, reading web pages to users, offering an immersive reader, and high contrast versions. For more information, including Edge and Windows devices, visit the Microsoft website.

What we are doing to improve accessibility

We have worked hard to make our website accessible.

How we tested this website

We have assessed the accessibility of this website by the following approaches:

  • Self-evaluation
  • External evaluation (Shaw Trust Accessibility Services)

Shaw Trust web accreditation

This website was assessed for accreditation by Shaw Trust Accessibility Services over a three-week period from 27 July 2020. This included over 60 hours accessibility testing by people with a wide range of disabilities to highlight barriers that might be present, in order to implement solutions for inclusive content.

We used a sample of 19 pages for the test, reflecting each of our page templates and the full range of content blocks within them. This ensured the widest and most representative scope possible for the sample.

Tests and improvements

This website was tested by means of an accessibility assessment on 21 August 2020. The test was carried out by Shaw Trust.

The following areas were highlighted for attention and addressed by means of fixes by developers and editors in the period from August 2020 - March 2021:

  • Non-functioning 'skip' navigation (success criteria 2.4.1)
  • Empty headings (success criteria 1.3.1, 2.4.6)
  • Incorrect heading structure (success criteria 1.3.1, 2.4.6)
  • Unlabelled form fields (success criteria 1.1.1, 1.3.1, 3.3.2, 4.1.2)
  • Ambiguous form fields (success criteria 1.1.1, 1.3.1, 3.3.2, 4.1.2)
  • Missing alt text (success criteria 1.1.1, 1.4.5)
  • Empty links (success criteria 2.4.4)
  • Mouse dependant areas (success criteria 2.1.1, 3.2.1)
  • Incorrect table coding (success criteria 1.3.1)
  • Users unaware of content change (success criteria 4.1.3)
  • Untitled frames (success criteria 1.3.1, 2.4.1)
  • Link styling (success criteria 1.3.3, 1.4.1, 1.4.11)
  • Non-descriptive link text (success criteria 1.3.1, 2.4.4)
  • Unable to pause moving content (success criteria 2.2.2)
  • Non-descriptive page titles (success criteria 2.4.2)
  • Illogical tab order (success criteria 2.4.3)
  • Missing ARIA reference (success criteria 1.3.1)
  • Inaccessible non-HTML documents (success criteria 1.1.1)
  • Duplicate IDs (success criteria 4.1.1)
  • HTML markup errors (success criteria 4.1.1, 4.1.2)
  • Elements not visible in focus (success criteria 2.4.7)

This website was last tested by means of an accessibility audit on 23 December 2021. The test was carried out by Shaw Trust.

The following areas were highlighted for attention and addressed by means of fixes by developers and editors in the period from April 2022 - June 2022:

  • Visible label and name inconsistency
  • Empty headings
  • Unlabelled form fields
  • Empty button
  • Missing alt text
  • Non-descriptive alt text
  • Non-descriptive link text
  • Empty links
  • Incorrect table coding
  • Mouse dependant areas
  • Untitled frames
  • Language change not coded
  • Insufficient colour contrast
  • Duplicate IDs
  • HTML markup errors

Measures to support accessibility

We are taking the following measures to ensure the accessibility of our website:

  • Continuous improvements following the fixes outlined in the 'tests and improvements' section above.
  • Integrating accessibility into our procurement practices so that all web procurement must meet WCAG 2.1 AA standards.
  • Including accessibility throughout our internal policies, procedures and training.

Preparation of this accessibility statement

This statement was prepared on 20 August 2020. It was last reviewed on 14 November 2023.