Website accessibility statement

Accessibility statement for

This accessibility statement applies to the London School of Hygiene and Tropical Medicine website.

This website is run by the London School of Hygiene & Tropical Medicine (LSHTM). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen;
  • navigate most of the website using just a keyboard;
  • navigate most of the website using speech recognition software; and
  • listen to most of the website using a screen reader.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions; and
  • some of our online forms are difficult to navigate using just a keyboard.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

We'll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us via the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

LSHTM is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Details of our identified non-compliances are outlined in the section below, titled what we're doing to improve accessibility​.

Disproportionate burden

Interactive tools: Some of our interactive elements are difficult to navigate using a keyboard. This includes the social media share buttons on the left side of most pages (supplier: AddThis) having an empty button (role=button). This also includes the request a prospectus signup form (supplier: Radius by Campus Management) missing some controls such as the label tag. These elements are are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). We’ve assessed the cost of fixing the issues but believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when supplier contracts are up for renewal and when feasible alternative solutions become available.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents: Some of our older PDFs and Word documents do not meet accessibility standards. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video: Some of our live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Technical specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Browser compatibility and accessibility options

This website may not be compatible with browsers older than three major versions.

The Chrome, Safari, Firefox and Edge web browsers each contain options to improve accessibility.


The Google Chrome browser supports screen readers and magnifiers, and offers people with low vision full-page zoom, high-contrast colour and extensions. An extension extends the functionality of a web browser and some of these functions are designed to enhance accessibility.

More information on Google product accessibility features, including Chrome and Android, can be found on the Google website.


The Apple Safari web browser accessibility preferences can be set by selecting Safari/Preferences in the browser window.

More information on Apple product accessibility features, including Mac and iOS devices, is available on the Apple website.


The Mozilla Firefox browser includes many features to make the browser and web content accessible to all users, including those who have low vision, no vision, or limited ability to use a keyboard or mouse.

More information about Firefox accessibility feature can be found on the Mozilla website.


The Microsoft Edge browser comes with built-in accessibility options to help users browse the web, including making text larger, reading web pages to users, offering an immersive reader, enabling using a keyboard to surf the web and high contrast for better readability.

More information about Microsoft product accessibility features, including Edge and Windows devices, can be found on the Microsoft website.

How we tested this website

Assessment approach

We assessed the accessibility of this website by the following approaches:

  • Self-evaluation
  • External evaluation (Shaw Trust Accessibility Services)

Shaw Trust web accreditation

This website was assessed for accreditation by Shaw Trust Accessibility Services over a three-week period from 27 July 2020. This included over 60 hours accessibility testing by people with a wide range of disabilities to highlight accessibility barriers that might be present, in order to implement solutions for inclusive content.

We used a sample of 19 pages to test, reflecting each of our page template types and the full range of content types within them. This is to ensure the widest and most representative scope possible for the sample.

Shaw Trust accessible


What we’re doing to improve accessibility

We are working hard to achieve our goal of full AA standard accessibility for this website, but realise there are some areas that still need improving.

Our accessibility assessment highlighted the following areas for attention:

  • Non-Functioning ‘Skip’ Navigation (success criteria 2.4.1)
  • Empty Headings (success criteria 1.3.1, 2.4.6)
  • Incorrect Heading Structure (success criteria 1.3.1, 2.4.6)
  • Unlabelled Form Fields (success criteria 1.1.1, 1.3.1, 3.3.2, 4.1.2)
  • Ambiguous Form Fields (success criteria 1.1.1, 1.3.1, 3.3.2, 4.1.2)
  • Missing Alt Text (success criteria 1.1.1, 1.4.5)
  • Empty links (success criteria 2.4.4)
  • Mouse Dependant Areas (success criteria 2.1.1, 3.2.1)
  • Incorrect Table coding (success criteria 1.3.1)
  • Users unaware of Content Change (success criteria 4.1.3)
  • Untitled Frames (success criteria 1.3.1, 2.4.1)
  • Link Styling (success criteria 1.3.3, 1.4.1, 1.4.11)
  • Non-Descriptive Link Text (success criteria 1.3.1, 2.4.4)
  • Unable to Pause Moving Content (success criteria 2.2.2)
  • Non-Descriptive Page Titles (success criteria 2.4.2)
  • Illogical Tab Order (success criteria 2.4.3)
  • Missing ARIA Reference (success criteria 1.3.1)
  • Inaccessible Non-HTML Documents (success criteria 1.1.1)
  • Duplicate ID’s (success criteria 4.1.1)
  • HTML Markup Errors (success criteria 4.1.1, 4.1.2)
  • Elements not Visible in Focus (success criteria 2.4.7)

The majority of the fixes identified have been applied to this site, some in the form of continuous improvement, since August 2020.

We have monitored our progress in the form of automated testing by the Shaw Trust and aim to submit for a full re-assessment in early 2021.

Measures to support accessibility

We are taking the following measures to ensure website accessibility:

  • Integrating accessibility into our procurement practices – all new web procurement must meet WCAG 2.1 AA standard.
  • Including accessibility throughout our internal policies – guidance has been published on the intranet, communicated via email to all staff and training for editors updated.
  • Completing improvements identified in our accessibility assessment – as outlined in the 'what we're doing to improve accessibility' section above.

Preparation of this accessibility statement

This statement was prepared on 20 August 2020. It was last reviewed on 24 November 2020.

Details of when and how this website was tested are available in the section above, titled assessment approach​.