Jacqui is an eye health services researcher with a background in optometry, programme management, epidemiology and evidence synthesis. Following 15+ years working in international eye health programme management and research in the Asia-Pacific region, Jacqui completed her PhD at University of New South Wales (Sydney), before receiving a Commonwealth Rutherford Fellowship to support a post-doctoral position at the International Centre for Eye Health (ICEH) at LSHTM.

Since 2020, Jacqui has held dual appointments at LSHTM (as Associate Professor of Global Eye Health) and at University of Auckland, New Zealand (Buchanan Charitable Foundation Associate Professor in Public Eye Heath). Jacqui is part of the ICEH leadership team.

Jacqui was a Commissioner in the Lancet Global Health Commission on Global Eye Health and was part of the core writing group for the 2021 Report. She has served as a member of several WHO Technical Working Groups and is a Steering Group Member for the Rapid Assessment of Avoidable Blindness and the Cochrane Eyes and Vision Priority Setting Process. She is also a member of several Working Groups or Reference Committees for the International Agency for the Prevention of Blindness (IAPB) including for the Vision Atlas, the Gender Equity Working Group and the monitoring framework for INSIGHT 2030. She is an Editor with Cochrane Eyes and Vision, and on editorial boards for Ophthalmic & Physiological Optics and Ophthalmic Epidemiology.