Dr Jennifer Gosling


Assistant Professor
in Management


15-17 Tavistock Place
United Kingdom

020 7958 8142

I joined the School in December 2007, having spent 16 years as a Manager in general practice, most recently heading the Practice Support Unit in Newham PCT, East London. My PhD research was on New Public Management and the managerialisation of general practice, focussing on the developing role of the Practice Manager.



Department of Health Services Research and Policy


I am one of six Course Directors for the London-based MSc Public Health and the stream advisor for the Health Services Management Stream on the MSc Public Health. I also organise the Term 3 module, Health Services Management.

On the DrPH programme, I organise the module Understanding Leadership, Management & Organizations and have an advisory role in the OPA process.

In 2018 I was elected to the Executive Council of the UK Council for Graduate Education (UKCGE).


I have undertaken a short study for a London PCT on Practice Based Commissioning and been part of a multi-institution team led by the School undertaking a commissioned Evaluation of Polyclinics and Poly-systems within London. I spent a year as a senior research fellow with the Nuffield Trust on a project exploring the role of Clinical Commissioning Groups in primary care development. I have recently completed a project funded by the Department of Health on the leadership role played by Health and Well-being Boards, led by the University of Durham. My current project is mixed methods study of quality improvement in general practice, surveying GPs and practice managers, funded by the Health Foundation.

My research interests include - organisation of and current reforms to general practice, primary care and the wider NHS; practice managers; Clinical Commissioning Groups; state/public provision of public services; management, governance, neo-liberalism and Labour Process Theory.

Research Area
Health care policy
Health services research
Health systems
Organisational research
Primary care
Quality improvement
Mixed methods
Qualitative methods
Political science
United Kingdom

Selected Publications

Comparing data quality from personal computers and mobile devices in an online survey among professionals
Erens B; Collins D; Manacorda T; Gosling J; Mays N; Reid D; Taylor W
Social Research Practice
Partnership or insanity: why do health partnerships do the same thing over and over again and expect a different result?
Perkins N; Hunter DJ; Visram S; Finn R; Gosling J; Adams L; Forrest A
Journal of Health Services Research and Policy
Improving the quality of general practice services in the UK: Surveying the activities of GPs and practice managers (abstract & commentary).
Gosling J; Mays N; Erens B; Reid D; Taylor W; Griffiths P
International journal of nursing studies
Risk or reward? The Changing Role of CCGs in General Practice
Holder H; Robertson R; Ross S; Bennett L; Gosling J; Curry N
Privatising the NHS
Gosling J
International Socialism Journal
'Somehow the Wheels on the Bus stayed on' - Managing Change, Reformation and Revolution in Primary Care
Gosling J; Wallace A; Osipovic D; Peckham S; Allen P
Dilemmas for Human Services 2011: Papers from the 15th International Research Conference, 2011
Community nursing in systems reform: the London polyclinic experience.
Peckham S; Wilson P; Gosling J; Osipovic D; Wallace A
British journal of community nursing
Practice Based Commissioning: Neo-Liberal Lion in Reformist Sheep's Clothing
Gosling J
Dilemmas for Human Services - Papers from the 12th International Research Conference, 2008
See more Publications