Remote Desktop
Introduction
The School provides a remote access service for staff and students to allow access to network files and applications while working away from School. Remote Desktop can also be used from your own laptop in School on the wireless network, or from anywhere with a connection to the Internet.
Applications available on Remote Desktop include Microsoft Word, Excel, PowerPoint and Access, GroupWise, EndNote, Stata, Stat/Transfer, pFact, Phonebook and DL Epidemiology material.
Installing the Remote Desktop client
If you are outside the School, you will need to log in with your username and password to download the client.
for Windows 7, Vista and XP
Download and install the Remote Desktop Client for Windows (9,960KB)
for Apple Mac
Follow these instructions to install the Remote Desktop client on an Apple Mac
for Linux
Follow these instructions to install the Remote Desktop client on a PC with Linux
for Mobile devices
Follow these instructions to access the Remote Desktop on your iPhone, iPad, Android or BlackBerry, etc
Java client
Alternative connection without installing software (requires Java). Connect here
If you already have a Citrix client installed, simply download this LSHTM Desktop icon to your desktop.
Connecting to Remote Desktop
To access Remote Desktop, simply launch the Remote Desktop.ica (or LSHTM Desktop) icon on your desktop (depending on your system, it may look a little different to this one).
If you're connecting from overseas or over a slow connection (modem, WiFi on a train, etc), we recommend using the alternative Remote Overseas icon (via Start Menu/Programs/LSHTM/ on Windows)
When the connection is made, enter your usual School Username and Password at the login prompt.
Logging off Remote Desktop
When you've finished working, please use the Log Off option via the Remote Desktop start menu. Don't just disconnect by closing the Remote window - otherwise you won't free up the server for other people to use.
Working in Remote Desktop
Accessing your data
As well as getting access to your School network drives, you will find mappings the local drives (e.g. C$ on 'Client') on your PC or laptop. This will allow you to work directly on local files, and copy data to and from the School network.
Don't run too much
The Remote Desktop servers don't have unlimited computing power. Try to avoid running anything that's highly CPU-intensive, as it will impact on other people using the service. If you're using Stata, run your jobs one at a time rather than launching multiple windows. If you have any serious number crunching to do while you're off-site, speak to your IT support team about other options, such as the the School's High Performance Computing service.
Running your own software
Please don't attempt to run or install your own software on Remote Desktop. Not only will it probably not work, additional software tends to clog up a server making it slower and less reliable.
Any problems?
Please see our Remote Desktop FAQ (Frequently Asked Questions) for further help and information installing, connecting to and using Remote Desktop.
